11/9/2023 0 Comments Souschef co uk deliveryIf you have received damaged or faulty goods or the item is not as expected, please contact us at before sending anything back so that we can resolve the issue at no cost to you in the best way possible. We will issue a refund to the original payment method that was used to place the order within 14 days of receiving the returned goods, less the £3.00 return postage and restocking fee. We cannot accept liability for items returned via any other method. Please only send returns back via our Royal Mail returns service. Returned items are in their original packaging with no visible signs of wear or use. A copy of your returns form is included in the parcel clearly stating the reason for the return.Your returns form is available to download from the ' My Account ' section on the website or from the link at the bottom of the order confirmation email. Simply complete the returns form and use our Royal Mail returns service to return the item via your local post office, or arrange a collection by your local postperson. Unfortunately for reasons of hygiene we cannot accept returns of food and other perishable items or of earrings for pierced ears unless they are faulty (see below). Please note that unless the item is faulty, we will deduct a £3.00 returns processing charge from your refund to cover the cost of return postage and inspection. You’re welcome to return non-food products in their original condition within 30 days of despatch for a refund. Occasionally though, we know you may want to return products you have bought. At Sous Chef we want you to be delighted every time you shop with us.
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